Shipping Policy
We offer free shipping to the United States with delivery in 5–7 working days, while shipping to Canada, the UK and Ireland, and Australia and New Zealand costs $15.95 and typically takes 10–15 working days.
Once you purchase OptiPlax or any related products, your order will be automatically processed and shipped after you complete the order form and your payment is confirmed. Within 60 hours, you will receive an email containing your tracking ID and a personalized link, allowing you to monitor your shipment at any time. After receiving this email, you can be confident that your order is on its way and will be delivered to the address you provided as quickly as possible through our trusted shipping partners. We are committed to delivering only premium-quality products, because your health and satisfaction are at the heart of our business. If you have any questions at any time, feel free to contact us at contact@optiplax-product.com
We handle every order with great care and always aim to ship as quickly as possible. However, some factors—such as customs procedures—are beyond our control and may occasionally cause delays, especially given current global circumstances. While these delays are not our responsibility, we truly appreciate your patience. As a gesture of goodwill, the warranty period will begin from the date of delivery if international shipping times are exceeded.
Below you’ll find answers to the most frequently asked questions about our shipping policy and order status. We recommend reviewing them, as they should quickly address most inquiries.
Where can I receive my order?
We can deliver your order to any physical address you prefer—whether it’s your home, workplace, or another location.
Can the billing address be different from the shipping address?
Yes. Simply select a different billing address during checkout and provide both addresses on the order form.
How long will my order take to arrive?
Based on customer experience, domestic orders typically arrive within 5–7 working days after being placed.
How much does shipping cost?
Nothing at all. Shipping is completely free, as a token of our appreciation and confidence that you’ll be satisfied with your order.
Can I track my order or check its status?
Yes. Within 60 hours of placing your order (on working days), you’ll receive an email with your tracking ID and a link that allows you to check your order status at any time.
I entered an incorrect shipping address. What should I do?
No need to worry. If you notice the mistake, please email us as soon as possible so we can update your address before shipment. You can reach us any day of the week at contact@optiplax-product.com.
I need more information about the product or shipping process. Who should I contact?
We’re here to support you every step of the way. For any questions about the product, your order, or shipping, feel free to contact us anytime at contact@optiplax-product.com.